Small Business

Clear, Actionable Feedback

Get direct insights on service quality, customer experience, and employee performance.

Affordable Plans for Any Budget

Professional auditing at small-business-friendly rates.

Fast Turnaround Time

Evaluators are deployed within 1–3 weeks, with reports delivered promptly after completion.

Designed for Growth

Our evaluations help improve retention, loyalty, and online reputation.

SERVICES INCLUDED

Mystery Shop Evaluations

We evaluate your service from the customer’s perspective across core areas: greeting, product knowledge, upselling, professionalism, and overall satisfaction. Commonly used by restaurants, retail stores, salons, gyms, and boutiques.

Website, Phone & Digital Experience Audits

We test how customers experience your business online and over the phone:

• Website ease-of-use

• Search + navigation

• Phone etiquette

• Response times

• Chatbot & messaging quality

Compliance & Policy Checks

Ensure employees follow:

• Company standards

• Safety protocols

• Cleanliness requirements

• Cash/Void handling

• Customer privacy rules

Ideal for regulated industries or businesses wanting operational consistency.

Competitor Comparison & Growth Insights

We benchmark your business against local competitors to give you:

• Strengths

• Weaknesses

• Competitive advantages

• Growth opportunities

• Pricing + experience comparisons

THE SMALL BUSINESS ADVANTAGE:

Built Specifically for Small Business Challenges

Unlike large corporate programs, our small business evaluations are simplified, fast, and designed to give you exactly what you need—no unnecessary complexity, fees, or long contracts. Whether you’re a startup or growing business, we help you improve service quality immediately.

Get Started With a Low Cost Evaluation

Initial Small Business Evaluation

$149–$199 per evaluation (single location)

Request Initial Evaluation

Ongoing Growth Monitoring

Designed for small businesses seeking consistent performance tracking and ongoing service improvement.

✔ Detailed reporting

✔ Digital + phone audits

✔ Competitor analysis

Request a Custom Growth Plan

Advanced Performance Oversight

A comprehensive monitoring and optimization program for growing businesses requiring deeper insights and regular evaluations.

Speak With an Evaluation Specialist

What types of small businesses do you work with?

We work with restaurants, retail shops, salons, gyms, cafés, daycares, medical offices, and more. If you have customers, we can evaluate your experience.

How long does it take to deploy an undercover evaluator?

Small business assignments typically deploy in 1–3 weeks, depending on location, industry, and evaluator availability.

Do you offer one-time evaluations?

Yes. You can start with a single mystery shop before committing to a monthly program.

How fast will I receive my report?

Most reports are delivered within 2–5 business days.

Are the evaluations truly anonymous?

Yes. All undercover visits are discreet and unidentifiable to protect the integrity of the evaluation.

Do I need to sign a contract?

No long-term contract is required for small business plans.

Can I customize what you evaluate?

Absolutely. You can list specific behaviors, standards, or problem areas you want us to focus on.

I have multiple locations—can I still use this service?

Yes. We offer multi-location programs with volume-based pricing.

Professional-Grade Evaluations

Get enterprise-level mystery shopping and customer experience audits without enterprise pricing.

Undercover Deployment in 1–3 Weeks

Our vetted evaluators are assigned quickly and discreetly, so your audit begins within days, not months.

AI-Enhanced Scoring & Insights

Reports combine expert human analysis with AI-supported scoring for accuracy, clarity, and reduced bias.

Clear, Actionable Feedback

Every audit delivers simple, direct next steps your team can apply immediately to improve service.

Budget-Flexible for Small Businesses

Choose from low-cost one-time audits or recurring plans designed specifically for small business needs.

Designed for Real Growth

Our evaluations strengthen customer loyalty, boost reviews, reduce complaints, and support long-term success.

Small Business Clients Served

Service Evaluations Completed

Industries Supported

Average Audit Turnaround (Days)

Ready to Strengthen Your Customer Experience?:

Small businesses rely on Secret Shopper Central for affordable, accurate, and fast customer experience insights.

What You'll Gain:

A real look into how customers experience your business
Clear, actionable recommendations to improve service
Anonymous evaluations tailored to your industry
Faster turnaround than traditional audit firms
Affordable plans designed for small business budgets

Fill out the form to request your custom small business evaluation.

Small Business Mystery Shopping & Customer Experience Solutions

WHY SMALL BUSINESSES LOVE OUR PROGRAM: